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Insights on Operations

The next normal in construction: How disruption is reshaping the world’s largest ecosystem

The COVID-19 crisis looks set to accelerate an overdue transformation of the world’s largest ecosystem. We expect nine shifts to radically change the construction value chain, and offer a blueprint for the next normal ahead.
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Jump-starting resilient and reimagined operations

– COVID-19 has created an imperative for companies to reconfigure their operations, and an opportunity to transform them.
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The vision for 2025: Hyperpersonalized care and ‘care of one’

– Personalization—and the empathy and connection that go with it—are more critical than ever. What will it take to meet customer’s expectations in 2025 and beyond?

Operational Resilience

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Resetting supply chains for the next normal

– The coronavirus pandemic’s unprecedented tests are inspiring companies to consider bold moves in rebuilding their supply... chains for the future.
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Will ‘ship, then fix’ become obsolete in the next normal?

– COVID-19 will likely accelerate remote working and the need for companies to speed up their efforts to digitize support functions—improving... efficiency and user experience without increasing cost.
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Reset and reallocate: SG&A in the next normal

– Organizations are facing a set of unique challenges as they make decisions about selling, general, and administrative activities.... How are leaders dealing with them?
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From surviving to thriving: Reimagining the post-COVID-19 return

– For many, the toughest leadership test is now looming: how to bring a business back in an environment where a vaccine has yet... to be found and economies are still reeling.

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Latest Insights

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Performance Management 2.0: Tech-enabled optimization of field forces

– Businesses with large field forces have more reasons than ever to boost effectiveness and efficiency. New technology options can help shatter old barriers to higher performance.
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Why now is the time to stress-test your industrial supply chain

– An effective way to increase supply-chain resilience is to understand the impact a crisis could have, well before it happens.
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The present-focused, future-ready R&D organization

– There’s no one right way to organize R&D. But a set of core design principles can provide the flexibility R&D organizations need to outpace competitors.
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The future of maintenance for distributed fixed assets

– Why people are key to successfully implementing technology‑led maintenance transformations.

Special collections

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The care of one: Hyperpersonalization of customer care

– Hyperpersonalization will be the new proving ground in customer care. This compendium lays out four key drivers that organizations must be prepared to integrate by 2025.
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The productivity imperative in services

– The key to preserving--or increasing--margins in a period of strong growth is to improve productivity. Download or share the issue.
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Customer First: Personalizing the customer care journey

Customer care functions that excel can differentiate their company from the competition. This compendium showcases what is possible when companies put customers first.

Featured Videos

A new era for industrial R&D in Japan
 

Tokyo-based partners Hiroshi Odawara and André Rocha describe the challenges and opportunities for Japan’s industrial R&D, identifying the critical areas where businesses in Japan can focus to meet or exceed today’s highest-performing global R&D organizations.

How digital factories lead in the Fourth Industrial Revolution

McKinsey partner Enno de Boer and senior partner Katy George highlight research findings from the Global Lighthouse Network project and talk through the power of manufacturing innovation at scale.

Digital Manufacturing

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Industrial IoT generates real value—if businesses overcome six myths

– A new commitment to industrial IoT, or IIoT, can give manufacturers a critical edge in reimagining their operations.
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Preparing for the next normal via digital manufacturing’s scaling potential

– Achieving digital at scale can give European manufacturing the resilience and flexibility it will need to speed its recovery after... the coronavirus crisis—and beyond.
Podcast

How to master the seven-step problem-solving process

– Structured problem solving can be used to address almost any complex challenge in business or public policy.
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AI in production: A game changer for manufacturers with heavy assets

– Companies with heavy assets are improving throughput, energy consumption, and profit per hour with customized AI solutions.

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MORE INSIGHTS

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Industry 4.0: Reimagining manufacturing operations after COVID-19

– Industry 4.0 technologies were already transforming manufacturers’ operations before the pandemic. Now adoption is diverging... between technology haves and have-nots.
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To lead in the postcrisis tomorrow, put leadership and capabilities in place today

– Amid the crisis, companies have learned to work faster and manage better. Strategies that continually refresh those lessons through... people will define winners in the post-COVID-19 era.
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Heavy industry’s digital transformation: Vision, diagnostic, and roadmap

– At the very start of their digital journey, heavy-industry players should determine three things: where they are now, where they... want to go, and how they will get there.
Interview

Better for cost, talent, and customer: Agile procurement at A1 Telekom Austria Group

– Facing rising complexity and pressure on procurement costs, a European telecoms player made the radical decision to restructure... its procurement function using agile principles.
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Lean management or agile? The right answer may be both

– Through thoughtful design, agile and lean management can be the perfect match for companies in search of lasting performance improvement.
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Improving productivity in a disrupted landscape: How to transform Latin American banking

– Latin American banks have long sought productivity breakthroughs to meet rising customer expectations and the challenge from new,... digital players. COVID-19 is making transformation even more urgent.
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Taking supplier collaboration to the next level

– Closer relationships between buyers and suppliers could create significant value and help supply chains become more resilient.... New research sheds light on the ingredients for success.
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US food supply chain: Disruptions and implications from COVID-19

– Changes in consumer behavior continue to ripple through the US food and agricultural supply chains. What should companies do... now?
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Power and people: How utilities can adapt to the next normal

– With economies and energy demand hit hard by the COVID-19 crisis, European and North American utilities need to rethink their... operations to put themselves into position for long-term success.
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An operating model for the next normal: Lessons from agile organizations in the crisis

– Companies with agile practices embedded in their operating models have managed the impact of the COVID-19 crisis better than their... peers. Here’s what helped them cope.
Podcast

Transformation and resilience: An interview with Best Buy’s executive chairman Hubert Joly

– Hubert Joly shares lessons from leading the turnaround of the retail and technology giant and how it prepared him and the company... for the current crisis.
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