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Insights on Financial Services


Women as the next wave of growth in US wealth management

– An unprecedented amount of assets will shift into the hands of US women over the next three to five years, representing a $30 trillion opportunity by the end of the decade.

How financial institutions can help fill European retirement needs

– Western Europe’s nonpublic retirement market is growing rapidly. To capture the business opportunity, insurers and asset managers should take on three approaches.

Banking system resilience in the time of COVID-19

– Capital cushions at European, UK, and US banks look adequate in most scenarios—and challenged in others. In either case, they must be rebuilt, and that will require some difficult decisions.

Financial life during the COVID-19 pandemic—an update

– The COVID-19 pandemic is contracting in some countries while expanding in others, shaping the attitudes and behaviors of financial decision makers.

European bancassurance: Impact of COVID-19 and the next normal

– As customers and banks accelerate their digital transformation, bancassurers need to move digital to the core.

The future of private banking in Europe: Preparing for accelerated change

– European private banks were already feeling pressure to revitalize. Now that the pandemic has accelerated changes in the expectations of clients and employees, the industry will need to accelerate its transformation.

The post-COVID-19 pricing imperative for P&C insurers

– Pricing excellence has always been a prerequisite for value generation, but it will be even more critical as insurers recover from the crisis.

Reimagining customer service to manage delinquencies after COVID-19

– Building the right long-term capabilities to help consumers in financial distress and successfully mitigate and manage delinquencies takes time. All institutions with future receivables must act now.

What insurers can learn from China’s continuing COVID-19 recovery

– A recent McKinsey survey of Chinese agents offers insights into how COVID-19 has affected the Chinese insurance industry and what insurers can do moving forward.

Explore all of McKinsey’s perspectives on COVID-19 for Banking and Securities

Banking & Securities matters

Short takes on critical topics for leaders in banking, securities and beyond.

Insurance insights that matter

Short insights on topics that matter to leaders in the global insurance industry.

Featured publications


Next-gen technology transformation in financial services

– A road map for technology innovation, tech productivity, and platform modernization.

Digital disruption in insurance: Cutting through the noise

Digital insurance in 2018: Driving real impact with digital and analytics. Highlights from articles this year show the progress... that has been made in reinventing the insurance landscape—and suggest more disruption to come.

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Financial decision-maker sentiment: Romania

– An ongoing look at how the attitudes of financial decision makers in Romania are evolving during the COVID-19 pandemic.
Interview - McKinsey Quarterly

How the State Bank of India is learning from crisis

– Rajnish Kumar, chairman of India’s largest bank, discusses COVID-19, digital transformation, and the future of work in financial... services.

Financial decision-maker sentiment: Canada

– An ongoing look at how the attitudes of financial decision makers in Canada are evolving during the COVID-19 pandemic.

Improving productivity in a disrupted landscape: How to transform Latin American banking

– Latin American banks have long sought productivity breakthroughs to meet rising customer expectations and the challenge from new,... digital players. COVID-19 is making transformation even more urgent.

Financial decision-maker sentiment: Greece

– An ongoing look at how the attitudes of financial decision makers in Greece are evolving during the COVID-19 pandemic.

Financial decision-maker sentiment: Mexico

– An ongoing look at how the attitudes of financial decision makers in Mexico are evolving during the COVID-19 pandemic.

The next frontier for sustainable growth: Capturing the cost advantage of direct insurance

– Direct insurers in Western Europe are leaner, simpler, and faster than traditional multichannel insurers. Still, they must take... action to fulfill their potential.

Through-cycle investment in mining

– Mining is notoriously cyclical, with volatile equity prices and investment patterns as a result. As the COVID-19 crisis affects... the medium-term pricing outlook in many commodities and puts pressure on planned investments, mining CFOs have a unique opportunity (and imperative) to review their capital-expansion strategies.

Transforming the talent model in the insurance industry

– Insurers that succeed in the coming years will be those that recognize talent strategy has the same importance as core business... strategy.

Reaching the next normal of insurance core technology

– Now more than ever, insurers are focusing on reimagining the role of technology, reinventing technology delivery, and future-proofing... the foundation of core technology. Twelve articles dive deep into the what, why, and how.

Optimizing data controls in banking

– Banks need to do more in four important areas of data culture to build the risk-related data-control capabilities they will need... in the coming decade.
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